Our Commitment to Investors
At Bonvista Financial Services Pvt. Ltd., client satisfaction and transparent communication are central to our work. If you have any complaint or service concern regarding your investments, please reach out to us through our structured escalation process below.
Customer Support Desk
For any service request, transaction clarification, or operational complaint, your first point of contact is our support team.
- Contact Person: Client Support Team
- Email: support@bonvista.in
- Phone: +91 83900 40100
- Turnaround Time: 7 working days
Grievance Redressal Officer
If your concern is not resolved within 7 working days at Level 1, or if you are not satisfied with the resolution, escalate directly to our Principal Officer.
- Designation: Principal Officer / Director
- Office: Bonvista Financial Services Pvt. Ltd.
- Escalation Email: support@bonvista.in
- Turnaround Time: 7 working days
SEBI & SMART ODR
If the resolution provided by the concerned entity does not satisfy you, you can seek review through SCORES 2.0 and, where applicable, use the SMART ODR mechanism for online dispute resolution.
- SEBI SCORES 2.0: scores.sebi.gov.in
- SMART ODR Portal: smartodr.in
- SEBI Toll-Free: 1800 22 7575 / 1800 266 7575
SEBI SCORES & Online Dispute Resolution (ODR) Notice
In accordance with SEBI guidelines, investors should first exhaust the internal grievance redressal mechanism of the distributor or AMC before escalating matters to SEBI SCORES or the SMART ODR platform. When filing an escalation, please keep your complaint reference numbers and original folio details readily available.
Submit a Grievance
Please provide full details of your concern. Our team will acknowledge receipt within 24 to 48 hours and begin an immediate review.